How it works

From your story to your piece.

Every HERLEVÉ piece is made with you, not for everyone. You are part of every decision, from the first idea to the final reveal.

24–48hPersonal quote
4–6 weeksDeposit to delivery
50%Deposit to begin
Pear pendant worn at the collarbone
The journey

Seven steps, entirely yours.

01

Share your vision

Tell us about the piece you imagine through our inquiry form or a message on Instagram. A photo, a sketch or a few words is all we need to begin.

BeginsWhenever you are ready
02

Your quote or consultation

Receive a complimentary personal quote by email or text. If you would like to design a piece from scratch, book a one-on-one design consultation with Jenny, in San Francisco or virtually. The $250 fee is credited toward your finished piece.

The consultation fee is non-refundable.

Quote within24 to 48 hours
03

Your deposit

A 50% deposit confirms your commission and begins the sourcing for your piece, the start of your 4 to 6 week journey to delivery.

Deposit50%
04

Design and CAD

Our designers translate your vision into a detailed CAD rendering for your review. Refine every detail until it feels entirely yours.

First design within3 to 4 business daysEach revision within2 business days
05

Crafted by hand

Once you approve your design, your piece is made in our partner workshop in Foshan, a region known for precise stone cutting and pieces finished by hand.

In the workshop3 to 4 weeks
06

The reveal

Before your piece leaves us, you will see it in detailed photos and video. The remaining 50% is due once you approve it, before it ships.

Balance50%, before shipping
07

Delivered to you

Your piece is prepared with care, presented in our signature HERLEVÉ packaging, and sent to you by insured express shipping, ready to be worn every single day.

Insured express2 to 3 business days
Twist pear ring
A curated ear of HERLEVÉ earrings

Not mass produced. Made with you.

Deposit to delivery in 4 to 6 weeks
Good to know

Our policies

Made to order

Every piece is created for you alone, which is why each commission is final sale.

Cancellations

Once sourcing begins, a commission cannot be cancelled.

Consultation fee

The $250 design consultation is paid when you book and is non-refundable. It is credited toward your finished piece.

Timing

Timelines depend on your design approvals and the workshop.

Ready to begin yours?

Start with a complimentary quote, or book a design consultation to create your piece from the very beginning.